The Museum of Digital Society: A Living Archive of Digital Inclusion
“Balwinder Kaur from Mithiyavas, Rajasthan, overcomes financial despair after her husband’s tragic demise through the assistance of Smartpur Spoke Centres. Guided by coordinator Ikbal Khan, she navigates the KYC process, ensuring the resumption of her delayed pension and exemplifying the transformative impact of community-driven interventions on marginalised lives.”
In the village of Mithiyavas, Tehsil Tijara, Alwar district, Rajasthan, a tale unfolds – that of Balwinder Kaur, a 45-year-old widow of Asha Singh. Balwinder, facing life’s challenges with resilience, is supported by only two members of her family. The untimely demise of her husband in a tragic accident left her in a state of despair. However, determined to access her rights for the social security guaranteed by the government, she embarks on a journey from despair to hope.
Balwinder, a woman of humble means, sustains her household through manual labor, tirelessly working in other people’s fields to earn a meager income. Her financial situation becomes even more precarious when the pension entitled to her following her husband’s death is delayed. During this trying time, she learns about the Smartpur spoke center and meets the coordinator, Ikbal Khan, seeking assistance for her delayed pension.
Ikbal Khan, with a kind demeanor, enlightens Balwinder about the necessity of verifying the KYC (Know Your Customer) details associated with her Aadhaar card. He explains that updating the KYC details for all family members is crucial for the resumption of the pension. Relieved by Ikbal’s assurance that her pending pension would be disbursed once the KYC process is completed, Balwinder diligently gathers all the required documents and revisits the spoke center.
Determined to secure her rightful entitlement, Balwinder, with Ikbal Khan’s efficient assistance, completes the KYC verification for her Aadhaar card, ensuring that all family members’ details are up to date. Overcoming bureaucratic hurdles, Balwinder’s long-awaited pension finally starts flowing into her account. Overwhelmed with gratitude, she expresses her thanks to Ikbal and appreciates the efforts of DEF and NOKIA for their interventions in the remote area of Rajasthan.
According to Balwinder, these centers have a positive impact on individuals facing adversity. She sees herself as a testament to the fact that skilled community members, with their documentation support, can solve many problems for senior citizens. Balwinder Kaur’s story becomes a testament to the transformative power of compassion, advocacy, and community support. Her journey from despair to hope serves as an inspiration, highlighting the significance of empowering marginalized individuals to navigate life’s challenges successfully.
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