The Resurging Value of Civil Society for Indian Crafts
MeraBills benefitted Deepali a lot, she is storing customers’ data who shops at her store and she can send them messages/reminders whenever she wants.
Deepali Soni is a native of Meerapur Village of Barabanki district of Uttar Pradesh. In her village, there was a digital divide between genders and access to smartphones. After receiving digital literacy training, she is now capable of operating a smartphone and is acclimated to working with useful applications like WhatsApp and Facebook.
She owns a general store and wishes to add more items so the community members can come to purchase their everyday amenities from her store. After struggling with customer service, she decided to purchase a new phone and get digital literacy training to facilitate better services. Once Deepali had access to digital media tools for development and empowerment, she created an account on MeraBills and operates it regularly for her daily Kirana store needs and maintenance. With the app, she can manage her general store customers’ accounts, keep track of her expenses and can even train others to transition as well.
She says: “My family and I are very happy that along with managing the Kirana store, I can also use the app to manage my account and connect with others digitally.”
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